Refund Policy

Your purchase does not mean you have already booked. We will confirm your booking by email within one to two business days.

If you cancel your booking, you will need to pay a cancellation fee. The cancellation fee policy will be applied once you confirm your booking.

If your purchase cannot be confirmed for any reason, we will refund your money in full, without any additional charges. We recommend that each customer reads and reviews the cancellation policy and considers purchasing a travel insurance policy.
What CAN be Refunded:
Some tours may require a minimum number of travelers to operate. The affected traveler will be fully refunded or may choose a similar tour product as a substitute. Should this occur, it would be under very rare circumstances.
Please note that the product substitute chosen by the traveler may be more expensive than the original product and therefore may be subject to an additional cost.
Any additional refunds based on extenuating circumstances will depend on the individual tour operator.
What CAN NOT be Refunded:
All hotel and tour schedules are arranged ahead of time. Any person failing to appear on the day of departure will not be refunded.
No refund will be given for any portions of the tour unused by the traveler after tour departure regardless of circumstances.
Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
Hotel extensions and Instant Confirmation products (admission tickets, city passes, etc.) cannot be exchanged or refunded once confirmed.
Our Cancellation Policy:
The Cancellation Policies listed below apply to all reservations unless the tour booked has specific rates or fees listed under “Special Notes.”
Please carefully review your tour’s “Special Notes” before booking.
Please know that Blue Heaven Travel will always adhere to individual tour policies when applicable.

• If you cancel a trip at any time, Airfare is completely non-refundable and non-changeable for tours when airfare is included in the final price.
• Please note that cancellation fees are calculated based on the date we receive your signed Cancellation Request Form and travel service start date.
• If a tour is scheduled to depart within the next 6 days, we will not change the traveler’s departure date and will not offer a refund.
• All cancellations must be made directly with Blue Heaven Travel, not with tour providers.
• In most cases, reservations paid by wire transfer, cash deposit, or money order/traveler’s check/cashier’s check will be refunded via PayPal or check. For refunds processed by wire transfer, any associated wire transfer fee will be deducted from the overall refund amount.

Free Cancellation:

Single Day Tours/Activities*: Cancel at least 7 Days in advance of the start date of the experience for a full refund.

• Admission tickets/passes or skip-the-line tickets are excluded. Please check special notes as some tours are non-refundable.

How to Cancel a Reservation:

We will process your cancellation/refund request within one to seven business days. We will NOT acknowledge any verbal / over-the-phone request or voicemail. Verbally speaking with our customer service representatives without filling out a request form will not guarantee that your cancellation has been processed or acknowledged. We will NOT accept email cancellations unless they have a complete, signed, and attached Cancellation Form.

• Cancellation must be made by filling out and signing the Blue Heaven Travel Cancellation Request Form. Please explain why you are requesting a cancellation. Please download the Cancellation Request Form here.
• Contact Email: info@blueheaventravel.com
• By fax: 20-2-22834741

Amendment Fees:

Any changes made to a reservation after successfully submitting the order online 7 days before the tour departs for a single day and 24 days before the tour departs for multi-day tours will be subject to a minimum $30.00 Amendment Fee (per change). Reservations will be confirmed within one to two business days. The following constitute an amendment to a tour:

• Changing departure date
• Changing pick-up time or location
• Changing tour
• Changing guest name
• Changing itinerary
• Removing / Replacing a guest
• Adding / Replacing a guest

• The $30.00 amendment fee is a minimum tour change fee. If you request multiple changes and/or request the adjustments at the last minute, additional fees may apply (in addition to the $30.00 amendment fee). Paying the $30.00 amendment fee does not guarantee a change can or will be made.
• To cancel a passenger from a reservation with promotions such as “Buy 2, Get 1 Discounted” or “Buy 2, Get 2 Discounted” within seven days of the departure date, please refer to the “Pricing” tab of the product page for penalty fees. If the cancellation is beyond seven days of the departure date, the $30.00 fee will be applied per person.